Ad-hoc IT Support • Maidstone • Medway • Kent
Pay-As-You-Go IT Support in Maidstone, Medway & Kent
Need ad-hoc IT support Maidstone businesses can trust — without a contract? Engage Kent Electronic Services (KES) on a pay-as-you-go basis for fixes, advice, urgent issues and one-off projects across Medway and Kent.
Ad-hoc support: the “no contract” option
This page explains how ad-hoc IT support Maidstone works, what it includes, and when it makes sense to move to managed support.
If you later want proactive monitoring, security and predictable monthly costs, you can switch at any time to our Managed IT Support — but there’s no pressure.
Not sure which route is best? Tell us what you’re trying to achieve and we’ll recommend the most cost-effective option.
Get AdviceService area: Maidstone, Medway & Kent
We provide remote support UK-wide, but our on-site ad-hoc visits are focused on businesses across Maidstone, Medway and the wider Kent area. If it needs hands-on work — networking faults, hardware issues, Wi-Fi problems, office setups — we can attend on-site.
Maidstone
Local office support, device troubleshooting, Microsoft 365 access issues, Wi-Fi diagnosis and upgrades.
Medway
Support for SMEs across the Medway towns — email, performance, networks, continuity and one-off improvements.
Wider Kent
On-site project work and urgent fixes across Kent, with agreed scope and clear communication.
Who ad-hoc IT support is for
Ad-hoc support works best when you need expert help occasionally — or you’re still deciding what “managed IT” should look like for your business.
Small teams without an IT person
When something breaks, you want a reliable local expert you can call — without a long-term commitment.
Businesses mid-change
New laptops, office moves, Wi-Fi upgrades, Microsoft 365 changes, backup tidy-ups, one-off projects.
Second opinion / sanity check
Independent advice on quotes, renewals, cyber risk and a sensible “what to do next” plan.
How ad-hoc support works
Tell us what’s happening
Call or message us with the symptoms, urgency, and how many users are affected.
We agree the plan & estimate
For anything beyond a quick fix, we outline the approach and provide a sensible estimate first.
Remote support or on-site visit
Most issues are fixed remotely. If it needs hands-on work, we’ll schedule an on-site visit locally.
Work summary & next steps
You’ll get a clear summary of what we did, plus practical recommendations (optional).
Prefer a low-risk trial? Ask about our 30-day Parallel Run alongside your current IT provider.
Ask About Parallel RunWhat we can help with (ad-hoc)
- PC & laptop troubleshooting, setup and replacements
- Microsoft 365 help: email access, MFA, OneDrive/SharePoint basics
- Wi-Fi and network diagnosis
- Backup checks and recovery assistance
- Security tidy-ups and best-practice improvements
- Advice on quotes, renewals and IT roadmap planning
If your issue is connectivity related, our Business Broadband page explains options and use-cases. For worst-case scenarios, we also offer Data Recovery.
What ad-hoc support is not
- Unlimited support or a fixed monthly service
- Guaranteed response times (best-effort scheduling)
- Proactive monitoring and patching (managed service)
- Ongoing security operations (alerts, reporting, response)
- A substitute for a resilience plan
If you need proactive monitoring, tighter security and predictable costs, managed support is usually better value. See Managed IT Support.
Pricing & billing (transparent)
New customer offer (first 6 months)
For new clients, we offer a discounted ad-hoc hourly rate for the first 6 months. It’s a simple way to get expert support without committing to a monthly contract.
Standard ad-hoc rate
- Remote support billed in sensible increments
- On-site visits billed from arrival to departure (plus travel where applicable)
- For non-trivial work, we agree scope and provide an estimate before starting
Offer applies to new customers for ad-hoc support only. Complex projects, specialist work or out-of-hours support may be charged differently — we’ll always agree this in advance.
When ad-hoc stops being the best value
If you’re calling for support regularly, you’ll usually be better off moving to a monthly package: proactive monitoring, patching, security, and clearer response expectations.
See Managed Support Options Ask What’s Best for You
Useful guidance & resources
We prefer transparent, best-practice advice. Here are a few helpful resources we often point clients to.
Internal KES links
External best-practice links
- NCSC Small Business Guide (backup, malware protection, safe devices)
- Cyber Essentials overview (UK baseline security standard)
- Microsoft 365: Set up MFA (protect accounts from compromise)
- ICO: personal data breaches (guide) (what to do, reporting timelines)
Want a quick risk check? We can review your setup and give a prioritised “do this first” list.
Request a Review