Most firms have IT and security in place.
Few know if it actually works.
The KES Business User Pack closes the gap between having systems in place and knowing they’ll hold up in practice—bringing Microsoft 365, security, backup and support together into one consistent, managed service per user.
We regularly see firms with the right systems in place—but still dealing with shared access, untested backups, and gaps in day-to-day security.
£69 per user
One predictable monthly price for Microsoft 365, security, backup, device management and support.
Up to 2 computers
Cover the user’s main computer and, where required, a second desktop or laptop.
30 support minutes
Pooled remote support per licensed user each month, shared flexibly across your organisation.
36-month term
A structured managed service designed to provide consistency, protection and long-term improvement.
As your business grows, control becomes harder to maintain
Most firms don’t deliberately ignore risk—it builds gradually as users, systems and responsibilities evolve over time.
What we typically see:
- Users working in different ways across devices and locations
- Access and permissions building up over time
- Shared logins or unclear ownership of accounts
- Security depending on individuals doing the right thing
- Limited visibility of what’s actually happening day-to-day
What businesses want instead:
- Consistent standards across all users and devices
- Clear control over who has access to what
- Less reliance on user behaviour for security
- Confidence that backup and protection actually work
- Fewer surprises when something goes wrong
Turning systems into something you can rely on
The Business User Pack is not about adding more tools. It is about making Microsoft 365, security, backup and support work properly together, so risk is reduced and control is easier to maintain day to day.
Access & Identity Control
- Users only access what they should
- Shared logins and unmanaged accounts are reduced
- Leavers can be removed quickly and cleanly
- Access becomes clearer, more controlled and accountable
Device, Backup & Recovery Protection
- Devices are monitored and maintained consistently
- Security updates and patching are kept under control
- Backups are in place and designed to be recoverable
- Issues can be picked up earlier before they become bigger problems
Email, User Risk & Resilience
- Suspicious emails are less likely to reach users
- Users are better prepared to spot phishing and risky behaviour
- Microsoft 365 data is better protected
- Risk becomes more visible instead of relying on assumption
What’s Included in the Business User Pack?
The Business User Pack brings Microsoft 365, device management, security, backup, monitoring and support together as one managed service. Explore each part of the package below.
Microsoft 365 Business Premium
Business email, Microsoft 365 applications, Teams, OneDrive, SharePoint, identity security and device-management capabilities.
Learn more →Managed Device Security & Compliance
Encryption, Secure Boot, patching, compliance monitoring and management for included business computers.
Learn more →Endpoint Security & EDR
Real-time antivirus, behavioural detection, ransomware monitoring and automated containment for managed devices.
Learn more →Microsoft 365 Monitoring
Monitoring for unusual sign-ins, mailbox changes, file activity, account changes and other potential security risks.
Learn more →Microsoft 365 Backup
Independent backup of supported Exchange Online, OneDrive, SharePoint and Teams data with long-term retention.
Learn more →Endpoint Backup
Backup of agreed user-profile data on both included computers, supporting recovery after device failure or replacement.
Learn more →Managed Email Security
Additional protection for user and shared mailboxes, including phishing analysis, impersonation detection and user guidance.
Learn more →Security Awareness Training
Practical cybersecurity training and phishing simulations designed to improve user awareness and reduce human risk.
Learn more →Included IT Support
Thirty minutes of pooled remote support per licensed user each month, plus routine Microsoft 365 administration.
Learn more →See How Business User Pack Onboarding Works
A structured transition for users, computers, Microsoft 365, security, backup and support—planned to minimise disruption.
Most firms already have these tools. They just don’t work together properly.
In many businesses, IT, security and backup exist as separate systems—managed in different ways, at different times, often relying on users or assumptions to hold everything together.
Where things typically break down
- Security, backup and support are handled separately
- Issues are picked up late—or not at all
- Monitoring exists but isn’t consistently acted on
- Backups are assumed to work but rarely tested
- Users work around controls without realising the risk
How the Business User Pack fixes it
- Systems are managed together, not in isolation
- Monitoring and alerts are consistently acted on
- Backup and recovery are designed to be reliable
- User activity is better controlled and understood
- Support, security and maintenance follow one clear structure
Support that keeps pace with how your business actually operates
Support is structured around your users, not disconnected tickets or ad hoc requests—so day-to-day issues, maintenance and risk are handled consistently as your team grows.
This approach avoids unpredictable support costs and ensures each user is properly covered as part of the overall service.
Support is structured per user, giving you a predictable level of day-to-day remote support that scales with your team.
10 Users
300 minutes per month
Five hours of pooled remote support each month for routine user issues, Microsoft 365 assistance, account administration and day-to-day troubleshooting.
20 Users
600 minutes per month
Ten hours of pooled remote support each month, helping maintain consistent support across a growing number of users, devices and Microsoft 365 services.
30 Users
900 minutes per month
Fifteen hours of pooled remote support each month, providing greater capacity for routine user support and administration across a larger organisation.
Support is allocated at 30 minutes per licensed user, per month and pooled across your organisation. This provides flexible day-to-day support across your team, with additional support available where required.
How control is maintained day-to-day
The Business User Pack is designed to remove reliance on ad hoc support and individual behaviour—ensuring systems, users and security are managed consistently as part of one ongoing service.
What happens as part of the service
- Systems and devices are monitored continuously
- Updates and maintenance are handled routinely
- Security controls are applied consistently across users
- Issues are identified and resolved early
- Day-to-day support is handled within a structured model
What this avoids
- Reactive, ticket-only support
- Gaps between systems and responsibilities
- Reliance on users to maintain security
- Unclear ownership of issues and access
- Problems being picked up too late
Business User Pack FAQs
What do you typically find when you review a firm’s setup?
Most firms already have the right tools in place—Microsoft 365, security, backup—but they’re not always configured or managed consistently.
Common issues include shared access, untested backups, gaps in user-level security, and limited visibility of what’s actually happening day-to-day.
These are not usually tool issues—they’re consistency and management issues across Microsoft 365, security and backup.
How do we know if our current systems are actually working properly?
That’s the challenge—on the surface, everything can look fine.
The real test is whether your setup would hold up under pressure, such as a security incident, data loss, or user error. Most businesses don’t find out until something goes wrong.
This often comes down to how well monitoring, backup and user security are actually working together in practice.
Do we need to replace our existing IT setup to use this?
Not necessarily.
In many cases, we build on what you already have—improving structure, consistency and visibility rather than replacing everything outright.
That includes strengthening areas like endpoint security, Microsoft 365 configuration, and backup without unnecessary disruption.
How is access and user security actually controlled?
Access is managed per user, with clear ownership and consistent controls across systems.
This reduces shared logins, limits unnecessary access, and ensures users only have what they need to do their role.
It is supported through identity protection, device management and user-level controls applied across Microsoft 365 and endpoint security.
What happens if something goes wrong?
Issues are monitored and picked up early wherever possible.
If something does go wrong, support is structured to respond quickly and consistently, with a clear understanding of your systems and users.
This is where joined-up monitoring, backup and support make a practical difference.
How does support work day-to-day?
Support is built into the service on a per-user basis, covering day-to-day issues, maintenance and user needs.
This avoids purely reactive, ad hoc support and creates a more consistent experience across your business.
It sits alongside ongoing monitoring, maintenance and user-level support rather than being treated as a separate service.
Can the service scale as our business grows?
Yes—because the service is structured per user, it scales naturally as your team grows.
This avoids the need to restructure your IT setup or bolt on additional services later.
Security, backup and support scale together rather than separately.
What isn’t included in the Business User Pack?
The focus is on day-to-day user IT, security, backup and support.
Larger projects, infrastructure changes or specialist systems can be handled separately where required, but the core service is designed to cover what most businesses rely on every day.
Where needed, we scope additional work clearly rather than blending it into day-to-day support.
*Most businesses choose the Business plan for the best balance of cost, support and security.
Not sure if your current setup would hold up in practice?
We’ll show you exactly where you stand—and what we typically find when reviewing firms like yours.
No obligation. No disruption to your current provider.