BUSINESS USER PACK
Complete managed IT for every user
The KES Business User Pack brings Microsoft 365 Business Premium, device management, cyber security, backup and day-to-day IT support together in one managed service. It gives growing businesses a consistent baseline across every user and covered computer.
£69 per user, per month + VAT
Up to two computers per user where required, plus 30 minutes of pooled remote support per licensed user each month.
Business User Pack at a glance
01
£69 per user
One predictable monthly price for Microsoft 365, security, backup, device management and support.
02
Up to two computers
Cover a user’s main computer and, where required, a second desktop or laptop.
03
30 support minutes
A pooled monthly allowance per licensed user, shared flexibly across the organisation.
04
36-month term
A structured managed service designed for consistency, protection and continual improvement.
THE STRAIGHTFORWARD ANSWER
What problem does the Business User Pack solve?
Most businesses already have Microsoft 365, antivirus and some form of backup. The weakness is usually in how those systems are configured, monitored and joined together.
The Business User Pack replaces that fragmented approach with one accountable service covering users, devices, security, backup and support.
What changes in practice?
- Users and devices follow consistent standards.
- Security and backup are monitored rather than assumed.
- Access and identity risks become more visible.
- Staff have one place to go when they need help.
- Costs scale predictably as the team changes.
ONE JOINED-UP SERVICE
What is included in the Business User Pack?
Each element is managed as part of the same service, so responsibility does not fall between separate suppliers or disconnected tools.
01
Microsoft 365 Business Premium
Business email, Office applications, Teams, OneDrive, SharePoint and the security capabilities of managed Microsoft 365 Business Premium.
02
Managed devices and EDR
Remote monitoring, patching, encryption and endpoint security with EDR and ransomware protection for covered computers.
03
Microsoft 365 monitoring
Ongoing visibility of suspicious sign-ins, account changes and other risks through Microsoft 365 security monitoring.
04
Cloud and endpoint backup
Independent Microsoft 365 backup plus endpoint backup for covered business computers.
05
Email and user protection
AI-assisted email filtering, phishing simulations, awareness training, dark-web monitoring and identity protection.
06
Managed IT support
A pooled allowance for everyday user issues, backed by a team that already understands your systems. See how support works.
HOW SUPPORT WORKS
Support time is pooled across the whole team
Each licensed user adds 30 minutes to a shared monthly support allowance. It does not matter which user needs help—the organisation draws from the same pool.
- Microsoft 365 and Outlook issues
- Printers, devices and everyday software problems
- User administration and access changes
- Remote troubleshooting and practical advice
- Routine support for the managed environment
Example: a 10-user business
300 minutes
Five hours of pooled remote support shared across the team each month.
Monthly package cost: £690 + VAT
A CONTROLLED START
What happens when you move to the Business User Pack?
The onboarding process establishes the technical and security baseline before the service settles into day-to-day management.
01
Review and plan
We document users, devices, Microsoft 365, existing security and any immediate gaps.
02
Configure and protect
Licensing, policies, monitoring, backup and endpoint protection are deployed consistently.
03
Validate the baseline
We check access, device status, backup coverage and security controls before handover.
04
Manage and improve
Your environment moves into ongoing monitoring, maintenance and support. Explore onboarding.
INCLUDED DAY TO DAY
What the pack is designed to cover
- User Microsoft 365 licensing and management
- Covered computers and their security baseline
- Microsoft 365 and endpoint backup
- Email, phishing, identity and dark-web risks
- Routine remote IT support and administration
- Ongoing monitoring, maintenance and reporting
SCOPED SEPARATELY
What is not automatically included
- Major migrations or infrastructure projects
- New computers, servers and network hardware
- Firewalls, leased lines and connectivity
- Specialist third-party applications
- Onsite work unless specifically agreed
- Work outside the managed scope
Additional work is clearly scoped and priced before it begins.
COMMON QUESTIONS
Business User Pack FAQs
How much does the Business User Pack cost?
The standard price is £69 per licensed user, per month + VAT, with a minimum of five users. Your calculator result may also include separately priced infrastructure or connectivity where required.
Does the pack include Microsoft 365 Business Premium?
Yes. Microsoft 365 Business Premium is included and managed as part of the service.
How many computers are covered?
Up to two computers per licensed user can be covered where required. This is useful where somebody works from both a desktop and laptop.
How does the pooled support allowance work?
Each licensed user contributes 30 minutes per month to one shared allowance. A ten-user organisation therefore receives 300 pooled minutes.
Are firewalls included?
No. Firewalls are assessed and priced separately because requirements vary significantly between businesses and locations.
What happens if our needs change?
The service scales by user, and we review recurring support or technical requirements with you. Projects and additional infrastructure are scoped clearly rather than hidden inside the monthly fee.
ONE SERVICE. CLEAR RESPONSIBILITY.
Would the Business User Pack suit your organisation?
Tell us how many users and computers you have and what is currently in place. We will explain the likely monthly cost, identify anything outside the pack and tell you honestly whether this level of service fits.