You don’t switch IT providers because it feels too risky — even when things aren’t working
Most professional firms aren’t actively looking to change IT support. But they are dealing with slow responses, recurring issues, or a growing lack of confidence in how things are handled.
The problem isn’t awareness — it’s risk.
Switching providers means disruption, contract complications, and uncertainty around whether the new provider will actually be any better. So issues get tolerated longer than they should.
So don’t switch yet. Compare first.
Instead of asking you to replace your current IT provider, we take a different approach.
We run alongside your existing provider for 30 days, giving your team the chance to experience how KES handles support, communication and ownership in real situations.
No disruption. No contract conflict. No pressure to switch.
Just a clear, practical comparison — so you can decide based on evidence, not promises.
How the 30-day parallel run works
We understand your current setup, issues and what you want to test.
We agree which users, systems or areas we will support during the trial.
Your team experiences our support in real-world situations.
You review performance and decide what makes sense next.
What you’ll be able to compare
- Response times and availability
- Quality and clarity of communication
- Ownership of issues
- User experience and satisfaction
- Security awareness and approach
- Advice and proactive support
Designed for professional firms where reliability matters
- Accountants and accountancy firms
- Solicitors and legal practices
- Consultants and advisory firms
- Businesses handling sensitive client information
- Firms frustrated with current IT support but not ready for disruption
Want to understand the full service behind this?
The parallel run shows you how we work. If you want the full picture, you can explore our Business User Pack.
View the Business User PackCommon questions
Do we need to cancel our current IT provider?
No. The parallel run is designed to work alongside them.
Will this disrupt our team?
No. Everything is agreed in advance and controlled carefully.
What happens after 30 days?
You review the experience and decide — no pressure to switch.
Is this only for firms ready to move?
No. It’s designed for firms who want to explore options safely.
See how your current IT support compares
Book a short call and we’ll explain how a 30-day parallel run could work for your firm.
Book a comparison call