Managed IT Services for Growing Businesses
Proactive support, security, and strategy from a trusted Kent-based Managed Service Providor
Server & Endpoint Monitoring & Management.
Internet, Firewall, Wi-Fi & Network Management
Copilot 365 & Azure Identity Management
Microsoft 365 Cloud Backup, Server and Computer Cloud Backup
All solutions are customer specific, KES provides what you need to keep your business operational, we use only the products that you need now to keep your IT performing at its best. Everything is transparent, there are no hidden prices.
What do you need help with today?
“Fix an IT problem now.”
Same-day help and practical answers — no jargon, no passing you around.
“Make IT reliable and secure.”
Proactive monitoring, patching, and protection that prevents repeat issues.
“Prove we’re compliant & insurable.”
Backup evidence, security baselines, and reporting your insurer/auditor will understand.
“Move email/files to Microsoft 365.”
Migrations without downtime — plus ongoing management and security hardening.
Outcomes you can expect
- Fewer surprises: monitoring and alerts mean we fix issues before your team notices.
- Recover fast: device + Microsoft 365 backups so mistakes and ransomware don’t become disasters.
- Clear responsibility: one accountable partner for support, security, backup, Microsoft 365, and connectivity.
- Better decision-making: quarterly reviews and plain-English recommendations tied to your budget.
How working with KES works
- Assess: quick audit of risks, backup status, licensing, and priority quick wins.
- Stabilise: remove repeat issues, set security baselines, enable monitoring and patching.
- Standardise: apply MFA, policies, backup retention, device standards, and reporting.
- Optimise: quarterly reviews focused on uptime, security, and a clear 12–24 month roadmap.
Worried your IT is holding your business back?
Most business owners don’t want to think about updates, servers, or cyber threats — you just want your IT to work. KES takes ownership of the day-to-day running, support, and security so your team stays productive and you’re not firefighting.
You’ll get fewer outages, faster help when something breaks, and a clear plan for improving reliability and security over the next 12–24 months — without ripping everything out or paying for tools you don’t need.
Do you feel like you’re spending money on IT… but not seeing the benefit?
Managed IT should create measurable improvements: fewer problems, faster workflows, and stronger protection — not just another monthly bill.
We start by understanding how your business works (your people, key systems, and pain points). Then we build a practical plan: stabilise what you have, improve what isn’t working, and only introduce new services where they genuinely reduce risk or cost.
Straight answers to common questions
How fast can you start?
We can usually onboard within days. If you need urgent help, we’ll assist immediately and formalise onboarding after.
Can you work with our existing Microsoft 365?
Yes — we’ll secure and optimise what’s already in place (MFA, policies, retention, licensing) and only recommend changes that reduce risk or waste.
Do you actually test restores?
Yes. Backup without restore testing is just hope. We document test restores so you have evidence for audits and renewals.
What does “pooled minutes” mean?
Your users share a monthly support pool (e.g., 5 hours across 15 users). Anyone can use it, so people get help quickly without per-user limits.
Do you provide connectivity and Wi-Fi?
Yes — we can specify, order, and manage business broadband, leased lines, and Wi-Fi so you’re not stuck in carrier queues.
What’s included in “managed services”?
Typically: monitoring, patching, endpoint protection, backup oversight, Microsoft 365 management, and responsive support — packaged into a predictable monthly plan.
Are you local?
Yes — we support businesses across Kent and the South-East, with remote-first support and on-site where needed.
Can we start with a smaller package and scale?
Absolutely. Many clients start with Essentials and move up as they add staff, compliance requirements, or security needs.
What KES can manage for you
Remote Monitoring & Management
Patch management, health monitoring, alerting, and proactive fixes.
Microsoft 365 Management
Secure setup, policy baselines, licensing guidance, and day-to-day admin.
Microsoft 365 Cloud Backup
Recover mail, OneDrive and SharePoint quickly — with evidence and reporting.
Device Backup
Protect laptops/desktops against ransomware, loss, and accidental deletion.
Connectivity & Wi-Fi
Leased lines, fibre, business broadband and Wi-Fi that just works.
Solutions that grow with your business
Flexible plans
Start with what you need now and scale security, support, and services as your team grows.
Predictable pricing
Clear monthly costs with support models that fit your business (pooled or expanded support).
Experienced team
Fast, friendly support backed by decades of real-world SME experience.
Practical improvement plan
We prioritise quick wins first, then build a roadmap for the next 12–24 months.
Our consultative approach
Review your existing environment
We learn what you rely on, what’s fragile, and what’s wasting time or money.
Assess & design the right fit
We align support, security, and backup to your real risks and business goals.
Agree a plan & implement
Clear priorities, plain-English recommendations, and sensible improvements without disruption.
Useful next steps
If you’re comparing options, these pages answer the most common questions we get before someone switches to managed IT.
Business User Pack
See what’s included when you want proper monitoring, security and support — with predictable monthly pricing.
Remote Monitoring & Management
Understand how we prevent issues with patching, monitoring, alerting and automated ticket creation.
Managed Services Pricing FAQ
Clear answers on how pricing works, what affects it, and what you can flex.
Compare KES User Packs
Pick the level of protection and support that fits your business today — you can scale up any time.
| Feature / Service | Essentials Small teams | Most Popular Business Growing businesses | Premium High-demand users |
|---|---|---|---|
| Endpoint Protection | ✓ Basic EPP | ✓ WatchGuard EPDR | ✓ WatchGuard EPDR |
| Firewall Protection | — | ✓ Included | ✓ Included |
| Microsoft 365 Management | — | ✓ Included | ✓ Included |
| Cloud Backup (Microsoft 365) | — | ✓ Included | ✓ Included |
| Remote Monitoring | ✓ Basic | ✓ Advanced | ✓ Proactive |
| Managed Updates | ✓ | ✓ | ✓ |
| Feature / Service | Essentials Small teams |
Business Growing businesses |
Premium High-dependency users |
|---|---|---|---|
| Endpoint Security | ✔ Essential protection | ✔ Managed endpoint security | ✔ Advanced endpoint security |
| Firewall Oversight | — | ✔ Included | ✔ Included |
| Microsoft 365 Management | — | ✔ Included | ✔ Included |
| Cloud Backup Oversight | — | ✔ Included | ✔ Enhanced |
| Remote Monitoring | ✔ Basic | ✔ Advanced | ✔ Proactive |
| Managed Updates | ✔ Included | ✔ Included | ✔ Included |
| Remote Support | — | ✔ Fair-use support | ✔ Priority support |
| Proactive IT Management | — | ✔ Basic | ✔ Advanced |
| Best For | Small teams | Growing SMEs | Higher-dependency businesses |
Latest Articles
How Small Business Ransomware Attacks Work (And How to Protect Against Them)
Small businesses are the most common ransomware target by volume of incidents, even though many small business owners assume hackers focus on larger organizations. A 22-person company has enough revenue to be worth attacking, no dedicated security team to defend it,…
GPT-5.6 in Microsoft 365 Copilot: What It Means for Business Users
GPT-5.6 is now available in Microsoft 365 Copilot, bringing stronger reasoning and more capable assistance across everyday Microsoft 365 apps. Here is what businesses should know before relying on it more heavily.
How to Answer Cyber Insurance Renewal Questions Without Voiding Your Policy
If you have a cyber insurance renewal coming up, the application is probably longer than the one you filled in last time. It’s also more specific. Each new question maps to a control that, if missing, allowed a major 2023 or 2024 claim to escalate. The wording…
Would you like further information?
Send us a message
You can reach us on 01622 721000 or use the form opposite to message us.
Send A Message
Find out more information on our Managed Services