Phishing Training & Simulation for Your Business
Most cyber incidents do not start with a sophisticated breach. They start with a routine-looking email, a rushed click and a user who had no reason to think the message was unsafe. Phishing training and simulation helps your team spot threats earlier and respond with more confidence.
Why phishing remains one of the biggest risks to modern businesses
Even with strong security controls in place, email remains one of the easiest ways for attackers to reach staff directly. A message can look genuine, use familiar branding and create just enough urgency to prompt a quick response. That is why phishing awareness is not just a technical issue. It is an everyday business risk that needs to be managed properly.
How it works
Phishing training and simulation turns your staff into a first line of defence
Technology alone cannot stop phishing. Attackers are targeting people, not just systems. The goal is not to eliminate risk completely, but to reduce the chance of a successful attack and improve how quickly your team responds.
- Simulated phishing campaigns test how users respond to real-world scenarios
- Targeted training helps staff recognise suspicious emails, links and attachments
- Reporting tools encourage users to flag threats early instead of ignoring them
- Ongoing testing builds awareness over time, not just once per year
What’s included
Everything your business needs to manage phishing risk properly
Our phishing training and simulation is not a one-off exercise. It is an ongoing programme designed to test, educate and improve your team’s ability to recognise and respond to threats over time.
Simulated phishing campaigns
Realistic phishing emails are sent to your users to test how they respond in everyday scenarios. This gives you clear visibility into risk across your business.
Targeted user training
Users who need support receive focused training to help them recognise suspicious emails, links and attachments, improving awareness where it matters most.
Reporting & visibility
Track results over time, identify high-risk behaviours and understand how your organisation is improving with clear, actionable reporting.
Ongoing testing programme
Regular simulations keep awareness high and prevent staff from becoming complacent after a single training session.
Safe failure environment
Users can make mistakes safely within simulations, helping them learn without exposing your business to real risk.
Integrated protection approach
This service works alongside your endpoint security, email filtering and monitoring tools to create a complete defence strategy.
Why it matters
Most security incidents still start with a simple mistake
The majority of successful cyber attacks begin with a user clicking a link, opening an attachment or entering login details into a fake page. Even well-managed businesses are vulnerable if staff are not regularly tested and supported.
Phishing training reduces risk in a practical way. It helps your team recognise threats earlier, respond more appropriately and avoid turning a simple email into a wider security incident.
- Reduce the likelihood of compromised accounts
- Lower the risk of ransomware entering the business
- Improve response times when suspicious emails are received
- Support compliance and security best practice
Included as standard
Phishing training is part of a wider, properly managed security approach
Phishing training and simulation is included within our Business User Pack as part of a structured approach to protecting your users, devices and data. It works alongside endpoint security, monitoring and Microsoft 365 to reduce overall risk across your business.
Rather than treating security as separate tools, we bring everything together into a single, manageable service. This ensures your team is supported, your systems are protected and your exposure to common threats is significantly reduced.
Integrated security
Training, endpoint protection and monitoring working together as one solution.
Consistent user protection
Every user receives the same level of awareness, support and ongoing testing.
Managed, not reactive
A proactive approach that reduces risk before incidents occur.
Explore the services included in the Business User Pack
Each service below forms part of the wider Business User Pack, helping create a more joined-up approach to productivity, security, monitoring, backup and user protection.
Microsoft 365 Business Premium →
Professional email, Office apps, device management and security in one Microsoft platform.
Remote Monitoring & Management →
Proactive monitoring, patching, alerts and remote support across business devices.
Endpoint Security, AV & EDR →
Managed endpoint protection to help reduce device-level security risk.
Microsoft 365 Backup →
Backup and recovery protection for email, files and Microsoft 365 data.
Endpoint Backup →
Protect data stored on laptops and desktops with backup built for business continuity.
Dark Web Monitoring →
Monitor for exposed credentials and improve visibility around account-related risk.
Identity Protection →
Strengthen access control, login security and protection around user accounts.
Phishing Training & Simulation →
Help users recognise suspicious emails and reduce avoidable security incidents.
AI Email Filtering & Phishing Protection →
AI-driven email filtering to help detect phishing, impersonation and suspicious messages before they reach users.
Next step
Want to reduce phishing risk across your business?
If you want a more joined-up approach to user awareness, endpoint protection and managed IT security, speak to KES about the Business User Pack and the services that support it.
We can review your current setup, identify obvious gaps and advise on the most sensible next steps for your business.
Phishing training & simulation FAQs
How often should phishing training be carried out in a business?
Phishing training should be an ongoing process rather than a one-off exercise. Regular phishing simulations combined with periodic awareness training help maintain user vigilance and ensure new staff are consistently included.
What is phishing simulation?
Phishing simulation involves sending realistic test emails to users to assess how they respond to potential threats. It allows businesses to identify risk areas, improve awareness and reduce the likelihood of real phishing attacks being successful.
Will users know they are being tested?
Simulated phishing campaigns are designed to reflect real-world scenarios, so users are not pre-warned about individual tests. However, the overall programme is communicated clearly so staff understand the objective is to improve awareness, not catch individuals out.
What happens if someone fails a phishing simulation?
If a user interacts with a simulated phishing email, they are guided towards additional training to help them recognise similar threats in future. The focus is on improvement and reducing risk, rather than penalising individuals.
Is phishing training included in your managed IT services?
Yes, phishing training and simulation is included as part of the KES Business User Pack, alongside endpoint security, monitoring and Microsoft 365, providing a more complete and structured approach to business protection.
Does phishing training replace email security or antivirus?
No. Phishing training complements technical controls such as email filtering, antivirus and endpoint detection. It adds an important human layer of defence, helping users recognise threats that technology alone may not block.
Can phishing training be provided on its own?
Phishing training can be delivered as a standalone service, but it is typically most effective when combined with a wider managed security approach, ensuring users, devices and systems are protected together.